About HDS

About HDS

Our Story: Old‑School Know‑How Meets New‑Age Tech


For more than 25 years, HDS has lived inside supermarket refrigeration, HVAC‑R and facility maintenance. We started as a family‑run outfit in Oklahoma City, built on firm handshakes and hard‑earned trust. Over the decades we’ve seen every system, supplier and service model and have honed what works. Today, we pair that old‑school know‑how with modern technology—AI‑assisted intake, real‑time dispatch and data‑driven analytics—to get our customers answers faster without losing the personal touch. Our mission remains the same: protect your product, reduce your costs and keep your facilities running smoothly so you can stay focused on your customers.

Our Story: Old‑School Know‑How Meets New‑Age Tech


For more than 25 years, HDS has lived inside supermarket refrigeration, HVAC‑R and facility maintenance. We started as a family‑run outfit in Oklahoma City, built on firm handshakes and hard‑earned trust. Over the decades we’ve seen every system, supplier and service model and have honed what works. Today, we pair that old‑school know‑how with modern technology—AI‑assisted intake, real‑time dispatch and data‑driven analytics—to get our customers answers faster without losing the personal touch. Our mission remains the same: protect your product, reduce your costs and keep your facilities running smoothly so you can stay focused on your customers.

Our Story: Old‑School Know‑How Meets New‑Age Tech


For more than 25 years, HDS has lived inside supermarket refrigeration, HVAC‑R and facility maintenance. We started as a family‑run outfit in Oklahoma City, built on firm handshakes and hard‑earned trust. Over the decades we’ve seen every system, supplier and service model and have honed what works. Today, we pair that old‑school know‑how with modern technology—AI‑assisted intake, real‑time dispatch and data‑driven analytics—to get our customers answers faster without losing the personal touch. Our mission remains the same: protect your product, reduce your costs and keep your facilities running smoothly so you can stay focused on your customers.

“Transforming Grocery Facilities—

From Break‑Fix Budgets to Sustainable Assets”


We help multi‑store grocers slash unplanned spend, stay ahead of refrigerant rules,

and keep every box of product sale‑ready—without adding staff.


What We Do: Comprehensive Trades & Turnkey Solutions


HDS mobilizes licensed technicians across HVAC‑R, electrical, plumbing, mechanical and refrigeration at a moment’s notice—any hour, any day. Our full‑scope services span:

  • Mechanical & Refrigeration: 24/7 racks, RTUs and chillers, leak‑rate fixes and EMS controls.

  • Facility Maintenance: Preventive and reactive store upkeep with 24‑hour dispatch.

  • Construction & Special Projects: Ground‑up builds, remodels and roll‑outs with licensed HVAC‑R and general contractor oversight.

  • Design‑Build & Consulting: Concept‑to‑ribbon‑cutting expertise, from estimating to code compliance.

  • Energy & Sustainability: LED retrofits, EMS/BMS integrations and utility rebate programs that often pay for themselves in under 12 months.

  • Vendor Governance & Program Management: A single point of contact for real‑time reporting, invoice validation and vendor accountability.

  • Predictive & Preventive Programs: We move you from reactive fire drills to data‑driven maintenance schedules that boost uptime and extend equipment life.

From blitz repairs to turnkey build‑outs, HDS keeps your refrigeration, HVAC and facilities running so you stay focused on customers, not contractors.

What We Do: Comprehensive Trades & Turnkey Solutions


HDS mobilizes licensed technicians across HVAC‑R, electrical, plumbing, mechanical and refrigeration at a moment’s notice—any hour, any day. Our full‑scope services span:

  • Mechanical & Refrigeration: 24/7 racks, RTUs and chillers, leak‑rate fixes and EMS controls.

  • Facility Maintenance: Preventive and reactive store upkeep with 24‑hour dispatch.

  • Construction & Special Projects: Ground‑up builds, remodels and roll‑outs with licensed HVAC‑R and general contractor oversight.

  • Design‑Build & Consulting: Concept‑to‑ribbon‑cutting expertise, from estimating to code compliance.

  • Energy & Sustainability: LED retrofits, EMS/BMS integrations and utility rebate programs that often pay for themselves in under 12 months.

  • Vendor Governance & Program Management: A single point of contact for real‑time reporting, invoice validation and vendor accountability.

  • Predictive & Preventive Programs: We move you from reactive fire drills to data‑driven maintenance schedules that boost uptime and extend equipment life.

From blitz repairs to turnkey build‑outs, HDS keeps your refrigeration, HVAC and facilities running so you stay focused on customers, not contractors.

Built on Experience, Powered by Technology


Our difference is in the details. We’ve continuously vetted a top‑tier network of trusted vendors and technicians, and we back them with a 24/7 dispatch platform. When you submit a service call, our AI‑assisted intake collects only the essentials and cross‑checks them against your rules and our knowledge base to determine the correct routing. Behind the scenes, our analytics engine logs every ticket, captures response times, monitors vendor performance and flags anomalies. You gain full transparency into costs, work status and historical data—no more guessing where your money went.

Our Vendor Network & In‑House Team We are more than an answering service—we are licensed HVAC‑R and general contractors. Every job is signed off by qualified trades from start to finish. You can choose to keep your trusted partners or tap into our vetted network of vendors; either way, we ensure they meet our rigorous standards for safety, quality and responsiveness. Our in‑house mechanical and refrigeration team brings decades of hands‑on expertise to oversee repairs, plan retrofits and advise on equipment life‑cycle decisions.

Who We Serve Most regional grocers and specialty retailers don’t maintain a full‑time construction or facilities department. That’s where we come in. HDS provides scalable solutions for: Multi‑Store Retailers: supermarkets, convenience stores, specialty grocers and pharmacies. Commercial Facility Operators: property managers, big‑box stores and distribution centers that require turnkey HVAC and maintenance programs. Construction & Design Clients: businesses planning expansions, remodels or new builds who need concept‑to‑completion expertise. Independent Businesses & Co‑Ops: organizations that want 24/7 support and cost‑efficient vendor management without a large facilities staff. Whether you need help coordinating a single vendor, validating bids or handing off an entire capital project, we plug in where your resources stop.

Ready to put HDS to work for you? Reach out for a consultation, schedule preventive maintenance or request a proposal. Call us, fill out our online service form or text “DARRIN” for urgent escalation. Let’s build a plan that keeps your facilities humming.

“Needs a Little Gas?”

You’ve heard it before, “Shreader was leaking…”

“Needs a Little Gas?”

You’ve heard it before, “Shreader was leaking…”

“Needs a Little Gas?”

You’ve heard it before, “Shreader was leaking…”

Owner Goals → Operational Excellence

Minimize downtime, cut vendor spend, protect inventory, optimize labor—and maximize ROI across every system

Owner Goals → Operational Excellence

Minimize downtime, cut vendor spend, protect inventory, optimize labor—and maximize ROI across every system

Owner Goals → Operational Excellence

Minimize downtime, cut vendor spend, protect inventory, optimize labor—and maximize ROI across every system

Cut Loss & Downtime

Our playbook slashes product loss, vendor spend and unplanned outages.

Cut Loss & Downtime

Our playbook slashes product loss, vendor spend and unplanned outages.

Cut Loss & Downtime

Our playbook slashes product loss, vendor spend and unplanned outages.

“Convert or Replace? We Model Both”

We'll look at it both ways: In most cases, replacement will ROI within 12 to 24 months

“Convert or Replace? We Model Both”

We'll look at it both ways: In most cases, replacement will ROI within 12 to 24 months

“Convert or Replace? We Model Both”

We'll look at it both ways: In most cases, replacement will ROI within 12 to 24 months

"Had to put water on the condenser"

Lets figure out why our system isn’t maintaining, Find the root cause or alternative.

"Had to put water on the condenser"

Lets figure out why our system isn’t maintaining, Find the root cause or alternative.

"Had to put water on the condenser"

Lets figure out why our system isn’t maintaining, Find the root cause or alternative.

“Reset the oil failure, all good now…”

Oil failures serve a purpose; to protect your compressor. Let's find out why it tripped.

“Reset the oil failure, all good now…”

Oil failures serve a purpose; to protect your compressor. Let's find out why it tripped.

“Reset the oil failure, all good now…”

Oil failures serve a purpose; to protect your compressor. Let's find out why it tripped.

Will partnering with HDS really lower my maintenance spend?

Yes—our data‑driven ROI audits typically shave 10–30 % off the top by optimising service and vendor costs.

How can HDS help me meet energy‑saving or ESG goals?

We provide LED retrofits, controls tuning, detailed sustainability audits and rebate management to reduce operating costs and support your ESG reporting.

How fast do you respond to an emergency call?

Live “Text HDS Team” escalations dispatch in under 5 minutes, 24/7—no phone‑tree delays.

Will partnering with HDS really lower my maintenance spend?

Yes—our data‑driven ROI audits typically shave 10–30 % off the top by optimising service and vendor costs.

How can HDS help me meet energy‑saving or ESG goals?

We provide LED retrofits, controls tuning, detailed sustainability audits and rebate management to reduce operating costs and support your ESG reporting.

How fast do you respond to an emergency call?

Live “Text HDS Team” escalations dispatch in under 5 minutes, 24/7—no phone‑tree delays.

Will partnering with HDS really lower my maintenance spend?

Yes—our data‑driven ROI audits typically shave 10–30 % off the top by optimising service and vendor costs.

How can HDS help me meet energy‑saving or ESG goals?

We provide LED retrofits, controls tuning, detailed sustainability audits and rebate management to reduce operating costs and support your ESG reporting.

How fast do you respond to an emergency call?

Live “Text HDS Team” escalations dispatch in under 5 minutes, 24/7—no phone‑tree delays.

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Shape

“From Repairs to Remodels—We’ve Got You Covered”

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Shape

“From Repairs to Remodels—We’ve Got You Covered”

Shape
Shape

“From Repairs to Remodels—We’ve Got You Covered”